1. Introduction
Prime Haul ("Prime Haul", "we", "us", or "our") is a software technology company that provides web application development, SaaS solutions, AI-powered automation, backend systems, APIs, database development, and custom business software services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website or use our services.
This policy applies to all visitors, prospective clients, clients, and users of our website and services. It does not apply to third-party websites, services, or applications that may be linked to or from our website, which are governed by their own privacy policies.
2. Information We Collect
We collect information in several ways depending on how you interact with us.
2.1 Information You Provide Directly
When you contact us, request a quote, fill out a form, subscribe to communications, or engage our services, we may collect:
- Contact information: your name, email address, phone number, company name, and job title.
- Project information: details about your business, project requirements, technical specifications, budget, and timelines that you share with us.
- Communication records: the content of emails, contact form submissions, phone call notes, and other correspondence between you and Prime Haul.
- Billing information: invoicing details, billing address, and payment-related information necessary to process transactions (note: payment card details are processed by our payment providers and are not stored on our systems).
- Account information: if we build or host a system for you, credentials or administrative details needed to deliver the service may be processed under strict confidentiality.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and language settings
- Device type, operating system, and screen resolution
- Pages visited, time spent on pages, and navigation paths
- Referring website or source that led you to us
- Date and time of access
2.3 Information from Third Parties
We may receive information about you from third-party sources such as business directories, referral partners, analytics providers, or publicly available sources, where permitted by law. We combine this only with information you have provided to help us respond to your enquiry more effectively.
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to enquiries: to answer your questions, provide quotes, and communicate about potential or active projects.
- Delivering services: to plan, design, develop, deploy, and maintain the software solutions you have engaged us to build.
- Project management: to schedule meetings, share deliverables, track milestones, and manage revisions.
- Billing and administration: to issue invoices, process payments, and maintain financial records.
- Improving our website and services: to analyze usage patterns, fix technical issues, and improve user experience.
- Marketing communications: to send you relevant updates about our services, only where you have opted in or where permitted by law. You may unsubscribe at any time.
- Legal and security purposes: to comply with legal obligations, enforce our agreements, prevent fraud, and protect the security of our systems and clients.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information on the following grounds:
- Contractual necessity: processing required to provide the services you have requested or to take steps before entering a contract (e.g., preparing a quote).
- Legitimate interests: processing necessary for our legitimate business interests, such as improving our services, securing our systems, and communicating with business contacts — balanced against your rights.
- Consent: where you have given explicit consent, such as subscribing to marketing emails. You may withdraw consent at any time.
- Legal obligation: processing required to comply with applicable laws, regulations, tax requirements, or lawful requests from authorities.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to function properly and to help us understand how visitors use the site.
5.1 Types of Cookies We May Use
- Essential cookies: required for core site functionality such as navigation and security.
- Analytics cookies: help us understand visitor behavior, popular pages, and traffic sources so we can improve the website.
- Preference cookies: remember your settings and choices for a better experience.
5.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of the website.
6. How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers: trusted third parties that help us operate our business — such as hosting providers, email services, payment processors, analytics tools, and project management platforms — under contractual obligations to protect your data.
- Professional advisers: lawyers, accountants, and insurers where necessary for legitimate business purposes.
- Legal requirements: when required by law, regulation, court order, or government request, or to protect the rights, property, or safety of Prime Haul, our clients, or others.
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred subject to the same protections described in this policy.
- With your consent: in any other circumstance where you have given us explicit permission.
7. Third-Party Services and Integrations
As part of our software development services, we may integrate your systems with third-party APIs and services (for example, email APIs, payment gateways, AI service providers, or communication platforms). When we do this on your behalf:
- Data shared with those services is governed by the third party's own privacy policy and terms.
- We only integrate services you have approved as part of your project scope.
- We recommend reviewing the privacy policies of any third-party services used in your project.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- Enquiry data: retained for up to 24 months after our last correspondence, unless a project begins.
- Client project data: retained for the duration of the project plus any period required for warranty, support, legal, or accounting purposes (typically up to 7 years for financial records).
- Marketing data: retained until you unsubscribe or withdraw consent.
- Website analytics: retained in aggregate or anonymized form wherever possible.
When information is no longer needed, we securely delete or anonymize it.
9. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encryption of data in transit using TLS/SSL
- Access controls limiting data access to authorized personnel only
- Secure development practices and code review processes
- Regular software updates and security patches
- Confidentiality obligations for all team members and contractors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request that we correct inaccurate or incomplete information.
- Deletion: request that we delete your personal information, subject to legal retention requirements.
- Restriction: request that we limit how we process your information in certain circumstances.
- Portability: request a copy of your data in a structured, commonly used format.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us using the details in Section 15. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.
11. International Data Transfers
Our service providers and infrastructure may be located in countries other than your own. Where we transfer personal information internationally, we take appropriate safeguards to ensure your data receives an adequate level of protection, such as contractual clauses or using providers with recognized compliance certifications.
12. Children's Privacy
Our website and services are intended for business users and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
13. Client Data and Confidentiality
When we develop software for your business, we may have access to data stored within your systems, including customer records, business data, and operational information. We treat all client data as strictly confidential:
- We access client data only to the extent necessary to deliver the agreed services.
- We do not use your business data for our own purposes or share it with unauthorized parties.
- Project-specific confidentiality terms may be further defined in your service agreement or NDA.
- Upon project completion or termination, client data is handled according to the terms of our agreement with you.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice such as a prominent notice on our website or direct communication where appropriate.
We encourage you to review this policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We take privacy concerns seriously and will respond to your enquiry as promptly as possible.